§ 1 – General:

These Terms and Conditions shall apply to all business transactions between a buyer and Bilingual Solutions unless Bilingual Solutions has explicitly agreed other terms and conditions with the buyer in writing. By submitting an order, the buyer accepts these General Terms and Conditions. The prices are excluding the general VAT of the specific country.

§ 2 – Offers and Contract conclusion:

All offers of Bilingual Solutions, PayPal shop are intended for end users, are non-binding and are subject to confirmation. Bilingual Solutions explicitly reserves the right to implement changes in terms of realization and design and to implement technical improvements. The purchase contract shall come into effect on delivery of the ordered goods. If part of the ordered goods cannot be delivered, the contract shall remain valid for the delivered part of the order. In the case of orders involving a high goods value, Bilingual Solutions reserves the right to request payment before delivery and not by invoice.

§ 3 – Return Policy:

If the customer is an end-consumer as defined by the Dutch Civil Law, then he has the right to return the goods if he does so sufficiently stamped within a period of 24 hrs before the course or conference. There will be an administrative fee of €15,00. A course cancelled within three days prior to its starting date, 50% of the course fees will be charged. Cancellations later than 3 days will be charged 100%. Within 24hrs you can cancel your order without any reason in writing.

§ 4 – Warranty and Liability:

Bilingual Solutions guarantees that the data carriers are free from material and processing defects. Bilingual Solutions does not assume any liability for incorrectly transferred data, data loss or any damages resulting from the use of the data carriers exceeded by Bilingual Solutions. This limitation of liability shall not apply if liability is caused by intention or gross negligence. The period of warranty shall be two years in the case of purchase by a consumer, otherwise one year. The choice between removal of defects and replacement delivery shall be at the vendor’s discretion. If the latter in turn proves to contain errors, the buyer can – after a reasonable period of grace – demand a price reduction or withdraw from the purchase.

§ 5 – Delivery:

Subject to general availability, Bilingual Solutions shall deliver the goods as quickly as possible. Delivery dates and deadlines indicated by Bilingual Solutions are not binding. Compensation or other claims resulting from any possible delay in delivery are excluded.

§ 6 – Prices and Payment:

The prices indicated in the online shop include the current legal rate of value-added tax, but not any possible delivery charges. Delivery charges are calculated solely according to the prices for domestic and foreign orders indicated in the Bilingual Solutions online shop.

§ 7 – Retention of title:

The delivery goods shall remain the property of Bilingual Solutions until full payment has been received.

§ 8 – Final provisions and place of jurisdiction

If one or more of these provisions become ineffective, the remaining provisions shall remain valid. In this case, the parties are obliged to replace the ineffective provision with an effective provision that approximates the economic purpose of the ineffective provision as closely as possible.

Place of jurisdiction and place of performance for traders or bodies governed by public law; Dutch law shall apply. Place of jurisdiction is Amsterdam, The Netherlands.



Bilingual Solutions Institute GmbH
Im Kallenrott 12
44359 Dortmund
Telefon: + (49) 231 7948912
E-Mail: kontakt(at)


T. Nkobi



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